Return Policy

Last Updated: Nov 06 2018

All defined terms used below shall have the meanings set forth in our Terms and Conditions.

We hope you love your purchase! However, if you decide the merchandise is not satisfactory, our online return policy is stated below.

ORDER CANCELLATIONS

Orders that submitted online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it. Please review the order thoroughly, including name, shipping address, color, size, quantity etc., before purchasing.

RETURNS

Once an item of merchandise is delivered, you may return item(s) within 14 days of delivery. To be eligible for a return, merchandise must be unused, unworn, in the same condition that you received it and must be in the original packaging.  Return Policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods, opened cosmetic products, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases].  These items are not eligible for return, refund or exchange.

SHIPPING

To initiate a return, please email us at info@catvo.com. In the subject line write “Return Request” with a detailed message and any photos to support your return.  We also require a receipt or proof of purchase to accompany the return.

All returned clothing merchandise should be sent to: 11025 Westlake Drive, Charlotte, NC 28273.

Customer is responsible for paying for all shipping costs for returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from the refund.

REFUNDS AND EXCHANGES

Once return has been received, we will send you an email to notify you of receiving the item and acceptance or rejection of your refund.

If the return is accepted, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

GENERAL

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.